5

A great company

Thanks Randal!

- Pegoraro Auto Repair
5

Great guys! They helped me immediately when my motorhome was not able to shut the diesel engine down because I spilled soda on my dash and caused an electrical fail. Thanks guys!

Hey John, Glad we could get you back on the road in a timely manner. Enjoy the camping season and we look forward to working with you next time you have any automotive needs.

- Pegoraro Auto Repair
5

I can’t recommend these gentlemen highly enough. I travel weekly between Tacoma and my home in Vancouver. During my last trip home a warning light came on telling me to “CHECK HYBRID SYSTEM” immediately after my cruise control kicked off during acceleration. The car drove fine, no other lights came on, temperature stayed low and I could detect no weird sounds, smells, or any difference in the handling at all. I drove directly to the Lexus dealership in Portland where after a few hours of waiting around, I was given an estimate of $2k “for starters” because they weren’t exactly sure what was wrong with my car, but the warning light indicated that the oil pump in the transmission needed to be replaced. Of course, Lexus didn’t want to honor their own warranty which covers my hybrid system to 100k miles - and my current miles are 96k. If it was an issue with the hybrid transmission it should be covered, right? Yeah... Irritated and remembering the last time I took my car in there when it was pulling to the right and they wanted $3100 to fix a control arm they said was bent (it wasn’t - just needed an alignment) I started looking for a repair shop on my side of the river. I googled ‘Lexus repair Vancouver WA’ and Pegoraro popped up. I thought Hmm... Italian name, maybe they know foreign cars, and gave them a call. From the start of this process, they were totally kind, answered all of my questions, and listened to me instead of dismissing me like the other guys had. I just felt that it wasn’t a transmission issue but that the warning light had something to do with my going 90mph in cruise. They had an estimate to me by the end of the day: the inverter coolant pump was faulty and replacement would be less than $800. They even loaned me a car at no charge. Given that there was also some general maintenance stuff to do, I asked them to do that too. My total bill for the repair, the maintenance stuff and diagnostics was less than $1500 so they saved me at least $500, I got a bunch of stuff that needed to be done done, my car drives better than it did before all this and I didn’t have to drive over to Portland to do it. I feel LUCKY and happy to have found a trustworthy, transparent, very clean, super convenient repair shop run by REALLY nice humans. I’ll never go anywhere else plus I like keeping my hard-earned dollars local. I highly recommend Pegoraro Auto Repair to anyone who’s ever felt intimidated, vulnerable or irritated during the car repair process - you don’t have to know all about cars. You just have to know these guys. Thanks again, gentlemen. Susie Blaise

Susie, Thank you so much for the kind words and taking the time to let everyone know about your experience. I'm so glad you gave us an opportunity to work on your Lexus. We strive to offer better than dealership service and keep our prices lower as well. We look forward to helping you with all your future automotive needs.

- Pegoraro Auto Repair
5

Top notch customer service. Answered all my questions. An included full checkup that lets me know what my car needs next. We will bring our cars here for future service. Kyle thank you for taking the extra time and Joe for the shuttle home.

Hey Sophie, Thank you for letting us service your Ford Expedition. When you have any future services, repairs, or upgrades, let us know and we'd be happy to help!

- Pegoraro Auto Repair
5

They helped me put getting my truck town to their shop, a non expensive. They made some space on their busy schedule!! I highly recommend them!!

Thanks Quality Roofing! We are happy that you were able to make it home safe and we hope your truck continues to run great!

- Pegoraro Auto Repair
5

Major maintenance time for my Benz 350 ML! These guys came through like Champs.Dependable with their promises and accessible for information.

Always a pleasure working with you Steve! Thanks for your business and we look forward to continue servicing your Mercedes-Benz and Audi in the future!

- Pegoraro Auto Repair
5

They do a great job and they give you a very detailed list of everything they are working on your vehicle with pictures, I will for sure be going back if I ever need more work done

Hey Jessica, Thank you for giving us the opportunity to work on your Jeep. You were great to work with and we really appreciate your business. To make your life easy in the future and give you a mechanic and service shop that you trust, we also do all your preventative maintenance services. This includes oil changes, tune ups, fluid exchanges, brakes, tires, etc. Let us know if you ever have a need for any service, and we'll be happy to help.

- Pegoraro Auto Repair
5

I could not be happier with them. I own a business that I have to use my van to get from job to job. Wednesday late afternoon I was driving on the freeway and my transmission went out. This is a really new van with 61k miles. Of course my warranty is 60k miles. They was nice and called a tow truck for me. Van arrived about 45 minutes later just before 5 p.m. I told them it was crucial to get it done as fast as possible. They called around and the only place that could rebuild my transmission fast was up in Seattle. They pulled my transmission out that night and the owner drove the transmission to Seattle at 4 in the morning on Thursday. They picked my transmission up from Seattle Monday morning and put two guys on the job and I received my van back Monday afternoon. This was a 3 day turnaround because you can't count the weekend. They way above and beyond to get me working again. I can't tell you how much I appreciated there hard work.

Hey James, I'm glad we could get your van up and running quickly. We realize the importance of having your vehicle, especially when it's needed for your success in business. You were great to work with and we look forward to continuing the relationship!

- Pegoraro Auto Repair
5

I could not be happier with them. I own a business that I have to use my van to get from job to job. Wednesday late afternoon I was driving on the freeway and my transmission went out. This is a really new van with 61k miles. Of course my warranty is 60k miles. They was nice and called a tow truck for me. Van arrived about 45 minutes later just before 5 p.m. I told them it was crucial to get it done as fast as possible. They called around and the only place that could rebuild my transmission fast was up in Seattle. They pulled my transmission out that night and the owner drove the transmission to Seattle at 4 in the morning on Thursday. They picked my transmission up from Seattle Monday morning and put two guys on the job and I received my van back Monday afternoon. This was a 3 day turnaround because you can't count the weekend. They way above and beyond to get me working again. I can't tell you how much I appreciated there hard work.

5

Friendly, professional and personal care of your vehicle.

Thank you Rose for being such a loyal customer! We definitely appreciate your continued business and look forward to seeing you next time!

- Pegoraro Auto Repair